Sorry to hear that! ScatShop is unique in that one you purchase a clip, most of the time, it remains available to download in the future. All other clip stores, require you to download immediately and then offer no access later. If a clip you purchased no longer appears in your account, the seller may have removed it from their store and/or closed their store. Downloads are guaranteed for 48 hours after you purchase the clip. Once that time passes, having downloaded it and safe storage of your purchase is up to you. No refunds are applied, as per our existing refund policies.